At 3Folds, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

We offer free exchanges within 10 days of receiving your order.

To be eligible for an exchange:

• The item must be unused, unwashed, and in its original condition.

• All original tags and packaging must be intact.

• The item must not show signs of wear, damage, or alteration.

• Proof of purchase (order number or invoice) is required.

Returns are accepted only if:

• You received the wrong item.

• You received a defective or damaged product.

Refunds are not applicable for:

• Change of mind.

• Incorrect size selection by the customer.

• Slight color variations due to lighting or screen settings.

Approved refunds will be processed within 7–10 working days after the returned item has been received and inspected.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or JazzCash/EasyPaisa, depending on the customer's preference.

We cannot accept exchanges for:

• Used or washed products.
• Products without original tags or packaging.
• Products damaged due to misuse.
• Sale, discounted, or promotional items (unless defective).

To initiate an exchange, please contact us with:

• Your Order Number
• Full Name
• Contact Number
• Reason for Exchange
• Clear photos of the product (if damaged or incorrect)

Once your request is approved, our support team will guide you through the exchange process.

• Please inspect your order at the time of delivery.
• Exchange requests made after 7 days of delivery will not be accepted.
• We reserve the right to reject exchange requests if the product does not meet the above conditions.